Reference

Legal terms you need to know about your waras 4d account

We've built our legal framework around your account security and payment clarity.

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waras 4d Legal terms you need to know about your waras 4d account
GET LEGAL HELP

How to reach us about legal questions or account disputes

Our support team handles questions about your account, payments, withdrawals and our terms. We're available across multiple channels so you can reach us the way that suits you best.

Live Chat Open the chat window in your account lobby or on this site. Real-time support for account and legal questions during business hours.
Email Support Send detailed questions or disputes to our support email. Include your account ID and a clear description of the issue.
Account Settings Navigate to Settings > Account & Legal in your profile to view and download your agreement, privacy policy and dispute history.
HOW WE PROTECT YOU

Data security, account protection and what happens to your information

We treat your account and personal data seriously. When you deposit via DANA, OVO, GoPay or QRIS, your payment details are encrypted and never stored on our servers — your payment partner…

Encryption & Security

All deposits and withdrawals use SSL encryption. Payment information flows directly to DANA, OVO, GoPay or QRIS partners; we never store card or wallet credentials on our systems.

Data Retention

We keep account records for the duration you're active plus the period required by local law. Transaction logs are archived securely and made available to you on request.

Cookie Policy

We use session cookies for login persistence and fraud detection only. No third-party tracking cookies. You can review and manage cookie preferences in your account settings.

Account Verification

When you withdraw, we verify your identity and match your payout destination to your registered account details to prevent fraud and unauthorized access.

Data Access & Portability

You can request a copy of your personal data, deposit history, game logs and account settings through Account Settings > Data & Privacy.

Dispute Resolution

If you believe your account or payment has been compromised, contact support immediately with your account ID and a description of the concern. We investigate and respond within five business days.

Answers to the questions you're actually asking about legal and your account

Contact support immediately with your account email. We'll verify your identity and lock the account. If unauthorized transactions occurred, we'll investigate and work with our payment partners to dispute charges. Change your password once you regain access and enable two-factor authentication in account settings.

Withdrawals to DANA, OVO, GoPay and QRIS typically clear within one to three hours after we verify your identity and payout destination. Minimum withdrawal amounts vary by payment method. Your account balance must match your withdrawal request — you cannot withdraw more than your balance. Pending deposits must clear before you can withdraw.

Yes. Go to Account Settings > Close Account and follow the steps. We'll verify you have no pending withdrawals. If you have a balance, you must withdraw it first or request a final payout. Once closed, your account cannot be reopened under the same email address for 30 days.

Deposits via DANA, OVO, GoPay and QRIS are usually instant. If your balance didn't update within five minutes, contact support with your transaction ID from your payment app. We'll check our logs and work with the payment partner to locate the deposit. Duplicate charges are escalated to the payment partner for immediate reversal.

We use your name, email, phone and account activity to verify your identity, process payments, prevent fraud and communicate with you about your account. We do not sell your data. You can opt out of marketing emails in Account Settings > Communications, but we'll still contact you about account security and payment issues.

Each person may hold one active account. Multiple accounts registered to the same person, device or payment method will be consolidated or suspended. Accounts are personal and non-transferable — you cannot sell, gift or share your account. Violation of this rule results in balance forfeiture and account closure.

Both documents are available in your Account Settings under Account & Legal, and you can download them as PDF. We also display the current version on this site under the Legal section. If our terms change, we'll notify you by email and in your account dashboard before the changes take effect.

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